Patient Resources

New Patient Guide

Welcome to Advanced Psychiatry of Elgin. We trust that you will find this Patient Guide helpful so that your first visit runs smoothly.

Appointment Policy

Please call for an appointment at 847.783.0307. We require a brief medical, demographic, and insurance screening before an appointment can be rescheduled. The information you provide will enable us to assist you as efficiently as possible.

Check In Policy

Before your appointment begins all your information needs to be entered into our electronic medical record. When you arrive, we need to:

  • scan your insurance card and photo ID
  • enter the credit, HSA, or debit card you will keep on file
  • verify your insurance eligibility
  • have you review and sign our privacy and financial policies
  • collect your copay

When this is all complete, you are considered checked in. To do this all in the office, you must arrive 25 minutes before your appointment.

Before your appointment, we will also invite you to our patient portal where these forms can be reviewed and completed in advance. We still need to scan insurance cards and enter this information, but you will only need to arrive 10 minutes before your appointment to allow for this.

Your appointment time is the time you are scheduled to be seen. Patients who arrive late may be asked to reschedule. Patients who have checked in on time will be seen ahead of those who check in late.

Call ahead if you are running late for your appointment time. We will do all that we can to accommodate your appointment and to minimize the need to reschedule.

No Show Policy

No show and short notice cancellations are a significant problem for any small practice. Many practices double book on purpose so that no shows and cancellations won’t limit access for other patients.

When it comes to no shows and cancellations, we have two choices:

  1. a strict policy; or
  2. a double booking (leading to long wait times at our office)

We respect your time, and don’t want to keep you waiting for your appointment. We feel the strict policy is the best fit for our practice. This allows us to run on time except for unusual circumstances.

Cancellation Policy for Practice Visits

If you need to cancel or schedule your clinic appointment, we need to know at least 24-hour full business day before your appointment. For example, if you have to cancel an appointment on Monday at 9 am, we need to know by the previous Friday at 9 am. This allows us to offer the appointment to another patient on our short notice cancellation list. A $100.00 fee will be charged to the credit card on file for no shows or cancellations with less than 24-hour business day notice.

Credit Card on File Policy

Advanced Psychiatry of Elgin is committed to making our billing process as simple and easy as possible. We require that all patients provide a credit card on file with our office for missed appointments. We will store your card number in a secure location.

Violations or Abuse of the Policy

Our ability to meet the needs of patients is quickly compromised by individuals who regularly fail to keep their appointments or reschedule with high frequency. Therefore, Advanced Psychiatry of Elgin reserves the right to dismiss patients for violating this policy.

The following forms have to be filled out:

* What to bring: current medications, photo ID and insurance card.

Note: These files are in PDF format. If you do not have Adobe® Reader® on your computer, you can download it for free by clicking here or on the Get Adobe Reader logo.

Considering an Appointment – Complete a Self Assessment

Insurances Accepted

We participate with many insurance plans. Please call our office for more details.

  • Aetna
  • Alliance
  • Blue Cross PPO
  • Cigna
  • Health Alliance
  • Medicare
  • Tricare

Payment Options

For your convenience, we accept cash, check, Visa, Master Card, Discover and American Express.

Alexian Brothers Behavioral Health Hospital helps individuals of all ages learn practical ways to manage mental health and substance abuse problems.

NAMI: National Alliance on Mental Illness is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. NAMI advocates for access to services, treatment, supports and research and is steadfast in its commitment to raise awareness and build a community for hope for all of those in need.

The National Mental Health Association is the country’s oldest and largest nonprofit organization addressing all aspects of mental health and mental illness.

National Institute of Mental Health (NIMH) is the largest scientific organization, in the world, dedicated to mental health research. shares mental health content from across Health and Human Services, including signs of mental health problems, ways to talk about it, and getting help. is a US government healthcare exchange website created under the provisions of the Patient Protection and Affordable Care Act, for residents of the 36 US states that opted not to create their own state healthcare exchanges.

American Psychiatric Association is the main professional organization of psychiatrists and trainee psychiatrists in the United States, and the largest psychiatric organization in the world.

American Academy of Child & Adolescent Psychiatry is non-profit professional association in the United States dedicated to facilitating psychiatric care for children and adolescents.

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Our Location

2130 Point Blvd., Suite 200 Elgin, IL 60123 847.783.0307